Return & Refund Policy

At Grow Fresh, we strive to ensure your satisfaction with every purchase. Our commitment is to deliver quality products promptly. Please review our Return and Refund Policy below:

1. Delivery Inspection

Upon receiving your order, we encourage you to inspect the items for any defects or damage. Please report any issues immediately to our customer support team.

2. Non-Returnable Items

We do not accept returns once an item has been delivered. Please review your order carefully before confirming the purchase.

3. Refund Eligibility

Refunds will be considered in rare cases where the received item is damaged or defective. To be eligible, you must notify us within one day of receiving the product.

4. Refund Process

If eligible for a refund, the amount will be credited to your Grow Fresh Wallet. This credit can be used for future purchases on our platform.

5. How to Request a Refund

To start a refund request, contact our customer support team at info@growfresh.in within one day of receiving the product. Provide clear details and supporting evidence, such as photos of the damaged or defective item.

6. Refund Approval

Refund requests will be carefully reviewed, and approval depends on our assessment of the reported issue. We reserve the right to deny a refund if the damage is found to be the result of customer mishandling.

7. Wallet Credit

Approved refunds will be credited to your Grow Fresh Wallet within 1-2 business days. You will receive an email notification once the credit is processed.

8. Exchange Policy

As an alternative to a refund, we may offer exchanges for damaged or defective items, subject to product availability.

9. Contact Us

For any questions or help with your order, please contact our customer support team at info@growfresh.in. We are here to help!

Contact us

For questions about this policy or help with an order, contact Grow Fresh. Include your order number when your enquiry relates to a purchase.